FAQ
FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, Apple Pay and Google Pay
Shipping & Delivery
Domestic shipping can take up to 1 business days.
GCC shipping could take up to 5 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic orders above 300 AED. Check the cart to see the current deal on free shipping.
Not for the time being, however, please check back with us regularly as we`re adding additional markets to our coverage.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 weeks of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defect.
Returns & Refunds
Yes, we offer full refunds.
Experience the Confidence of Risk-Free Curl Care.
At Zaphira Nature, we believe in the transformative power of our vegan, cruelty-free curly hair products. That’s why we’re proud to offer a 15-Day Risk-Free Guarantee. Try our premium products, and if you’re not completely satisfied, we’ll provide a full refund—no questions asked.
We’re confident you’ll fall in love with your curls all over again, but we understand that finding the perfect routine takes time. Your satisfaction is our priority, and we’re here to support you on your curly hair journey.
Terms and Conditions for 15-Day Money-Back Guarantee
Refund requests must be initiated within 15 days of the delivery date.
If multiple products were purchased, refunds will only be provided for the first used product. Unused and unopened products must be returned in their original condition. Return shipping costs for unopened products are the responsibility of the customer.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
Customers must contact our customer support team at sales@zaphiranature.com with their order number and a brief explanation of their experience. Refunds will be processed within 7 business days of receiving the request and verification.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Curly Hair Care FAQs in UAE
Yes! Sulfates strip natural oils from curly hair, causing dryness and frizz. Using a sulfate-free shampoo helps maintain moisture, keeps curls defined, and reduces frizz — especially important in UAE’s dry heat and
Discover our curly hair shampoo, sulfate-free, natural shampoo — specially crafted for frizz-free, hydrated curls in the UAE. Shop now and give your hair the care it deserves
Ideally, shampoo your curly hair once or twice a week. Over washing can dry out curls, especially in the UAE where heat and air conditioning already pull moisture from your hair.
Explore our natural curly hair shampoo — perfect for Dubai’s heat and humidity. Click below to shop
Avoid shampoos with sulfates (SLS, SLES), silicones, parabens, and alcohol. These ingredients dry out curls, cause buildup, and increase frizz — especially in humid conditions.
Our natural shampoo for curly hair is designed to fight frizz, hydrate, and define your curls — even in UAE’s toughest weather. Shop now and feel the difference
Yes! Many curly hair shampoos are available in the UAE through Sephora, Curlshops.com, Amazon.ae, and local salons. Look for brands like Zaphira Nature, SheaMoisture, Briogeo, and Cantu.
Frizz-free, soft, and defined curls are just one wash away! Check out our curly hair shampoo — 100% natural, made for the UAE weather.
It's not recommended. Regular shampoos usually contain harsh sulfates that strip your curls of moisture, leading to dryness and frizz. Always choose a shampoo formulated for curly or textured hair.
Frizz-free, soft, and defined curls are just one wash away! Check out our curly hair shampoo — 100% natural, made for the UAE weather.
Co-washing (conditioner-only washing) cleanses the hair without stripping moisture. It's great for curls, especially if your hair is dry or you want to refresh between washes. You can alternate co-washing and shampooing based on your hair’s needs.
Ready to transform your curls? Discover our 2 IN 1 GENTLE CO-WASH CREAM — specially crafted for frizz-free, hydrated curls in the UAE. Shop now and give your hair the care it deserves!"
CLICK HAER
If you’re looking for a truly natural and effective shampoo for curly hair in the UAE, Zaphira Nature is an excellent choice. Their shampoo is sulfate-free, paraben-free, and infused with premium Moroccan oils that deeply hydrate, reduce frizz, and enhance your natural curl pattern — making it perfect for the UAE’s heat and humidity.
Give your curls the care they deserve — Shop Zaphira Nature Shampoo now and experience the difference!
Yes, hard water can cause product buildup, dryness, and frizz. Use a clarifying shampoo once a month or install a shower filter to reduce mineral deposits on your hair.
Tired of frizz and dryness? Your curls deserve better. Explore our natural curly hair shampoo — perfect for Dubai’s heat and humidity.
The Curly Hair Method Shampoo is a specially formulated shampoo designed to cleanse curly hair gently without stripping away its natural moisture.
It is:
- Sulfate-free (free from harsh detergents)
- Silicone-free
- Rich in moisturizing and nourishing ingredients
- Helps reduce frizz and drynessKeeps curls soft, defined, and healthy
This type of shampoo is perfect for curly, wavy, or frizzy hair — especially in hot and humid climates like the UAE — where regular shampoos can cause extra dryness and frizz.
Discover Zaphira Nature Natural Shampoo — enriched with Moroccan oils, sulfate-free, and designed to hydrate and define your curls while reducing frizz.
Shop now and give your curls the care they deserve!
Choosing the right shampoo for curly hair is essential to keep your curls healthy, hydrated, and frizz-free. Here are the key things to look for:
- Sulfate-Free Formula:
Avoid shampoos with sulfates (like SLS or SLES), as they strip natural oils, leaving curls dry and brittle. - Moisturizing Ingredients:
Look for shampoos enriched with natural oils (like argan, coconut, or olive oil), shea butter, aloe vera, or glycerin to keep curls hydrated. - Silicone-Free:
Silicones create buildup over time and can weigh down curls, making them lose definition. - pH-Balanced:
A pH-balanced shampoo protects the scalp and hair cuticles, maintaining softness and bounce. - Lightweight and Nourishing:
The shampoo should clean your scalp without leaving your hair feeling heavy or greasy — allowing your curls to stay light, defined, and bouncy.
For the perfect balance of cleansing and hydration, try Zaphira Nature Natural Shampoo — sulfate-free, silicone-free, and rich in Moroccan oils to nourish and define your curls naturally.
Shop now and treat your curls to the care they truly deserve!
Yes! Co-washing (Conditioner-Only Washing) is very good for curly hair — especially in dry or humid climates like the UAE.
Curly hair is naturally drier because the oils from the scalp take longer to travel down the curl pattern. Co-washing helps:
- Cleanse the hair gently without stripping natural oils
- Maintain moisture balance
- Reduce frizz and dryness
- Keep curls soft, defined, and hydrated
Instead of shampoo, co-washing uses a light conditioner or a specially formulated co-wash product to cleanse the scalp while nourishing the hair. It’s perfect for refreshing curls between shampoo days.
Alternate between sulfate-free shampoo and co-washing for best results. On wash days, try Zaphira Nature Natural Shampoo to deeply cleanse and hydrate your curls without harsh chemicals.
Shop now
Co-wash is used as an alternative to shampoo, not after it. You use either co-wash or shampoo — depending on your hair’s needs that day.
When to Use Co-Wash:
- On days you need a gentle cleanse without stripping moisture
- To refresh curls between shampoo washes
- When your hair feels dry or frizzy but not dirty
When to Use Shampoo:
- If you have product buildup, oil, or sweat (especially after workouts or in UAE’s humid weather)
- Once a week or as needed with a sulfate-free shampoo
For a healthy curly hair routine, alternate between co-washing and a gentle sulfate-free shampoo like Zaphira Nature Natural Shampoo to keep your curls clean, hydrated, and frizz-free.
Shop now
While both co-wash and conditioner add moisture to the hair, they are designed for different purposes:
Co-Wash (Cleansing Conditioner):
- A special product designed to cleanse the scalp and hair gently without stripping natural oils
- Contains mild cleansing agents to remove light buildup, sweat, and dirt
- Keeps curls hydrated, soft, and frizz-free
- Perfect for curly hair between shampoo days or for very dry hair
Regular Conditioner:
- Meant to moisturize and detangle hair after shampooing
- Does not clean the scalp or remove buildup
- Used to seal moisture and protect hair strands
Use co-wash when you want to refresh your curls without drying them out. Use conditioner after shampoo to deeply moisturize your curls.
For best results, combine your routine with a natural, sulfate-free shampoo like Zaphira Nature Natural Shampoo — gentle on curls and perfect for the UAE climate.
It depends on your hair type, lifestyle, and hair needs. Both co-wash and shampoo have important roles in a healthy curly hair routine:
Co-Wash is Better When:
- You have very dry or curly hair that needs extra moisture
- You want to refresh your curls between shampoo days
- You’re avoiding harsh cleansers that strip natural oils
- Your hair feels dry but not dirty or heavy with buildup
Shampoo is Better When:
- You have product buildup, sweat, or excess oil
- You need a deeper cleanse (especially in humid UAE weather)
- You’re using styling products regularly
Best Practice:
Alternate between co-washing and using curly hair shampoo. This keeps your curls clean, hydrated, and frizz-free — without drying them out.
Read more: Best curly hair products in UAE
For cleansing days, try Zaphira Nature curly hair products enriched with Moroccan oils to hydrate your curls while gently removing buildup.
Technically, yes — you can use co-wash every day, but it’s not always necessary or recommended for everyone.
Use co-wash daily if:
- Your hair is extremely dry, curly, or coily
- You need to refresh your curls in humid weather (like the UAE)
- You don’t have heavy product buildup
But keep in mind:
- Daily co-washing may cause buildup on the scalp over time
- It’s best to alternate co-washing with a gentle sulfate-free shampoo (once or twice a week) to maintain scalp health and remove excess buildup
For best results, follow your routine with a lightweight leave-in conditioner for curly hair and use curly hair shampoo once a month if needed.
Zaphira Nature Natural curly hair products