FAQ

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, Apple Pay and Google Pay

Domestic shipping can take up to 1 business days.
GCC shipping could take up to 5 business days.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic orders above 300 AED. Check the cart to see the current deal on free shipping.

Not for the time being, however, please check back with us regularly as we`re adding additional markets to our coverage.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 weeks of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defect.

Yes, we offer full refunds.

Experience the Confidence of Risk-Free Curl Care.

At Zaphira Nature, we believe in the transformative power of our vegan, cruelty-free curly hair products. That’s why we’re proud to offer a 15-Day Risk-Free Guarantee. Try our premium products, and if you’re not completely satisfied, we’ll provide a full refund—no questions asked.

We’re confident you’ll fall in love with your curls all over again, but we understand that finding the perfect routine takes time. Your satisfaction is our priority, and we’re here to support you on your curly hair journey.

Terms and Conditions for 15-Day Money-Back Guarantee

Refund requests must be initiated within 15 days of the delivery date.

If multiple products were purchased, refunds will only be provided for the first used product. Unused and unopened products must be returned in their original condition. Return shipping costs for unopened products are the responsibility of the customer.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

Customers must contact our customer support team at sales@zaphiranature.com with their order number and a brief explanation of their experience. Refunds will be processed within 7 business days of receiving the request and verification.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.